Connect Integration Introducing Twilio

Connect Integration Introducing Twilio

Connect Integration Introducing Twilio 150 150 Daniela Sofelkanik

Dealer Venom is introducing a brand new integration to Twilio,  split into two sections: Voice and SMS metric tracking.

 

Voice Tracking

These can all be found in the ‘metrics’ section in the right-hand filter menu. In the voice section, the metrics are broken down into three categories:

1. General Metrics

  • Answered By
  • Direction
  • Duration
  • From
  • Name
  • Status
  • To

2. Status Metrics

  • Busy
  • Cancelled
  • Completed
  • Failed
  • No Answer

3. Direction Metrics

  • Inbound
  • Outbound
  • Outbound Dial

 

SMS

Similar to Voice Tracking, SMS is broken into categories:

Message Metrics

  • Date
  • Direction
  • From
  • Media
  • Status
  • To

Direction Metrics

  • Inbound
  • Outbound
  • Outbound Replies
  • Sent During Call

Status Metrics

  • Delivered
  • Failed
  • Received
  • Sent

 

More info on Twilio

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