Open Support Ticket

Open a support ticket instantly online. Once a support ticket is opened, you can track your ticket status every step of the way with our up to date email alerts.

Report A Bug

Find a bug? You can report a bug instantly online. You report will automatically open up a support ticket and ping our team to review and deploy a fix as soon as possible.

System Status

Having issues? You can view and follow our live system status center to view any reported service, api, or server outages and maintenance.

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Outstanding Support

Dealer Venom’s support is unmatched in the automotive tech space.  Our support structure was set up in a way to allow maximum efficiency when it comes to helping our customers succeed.  That’s why the Dealer Venom team closes 97% of support tickets within the same business day.

Be genuine. Be remarkable.
Be worth connecting with.

Samantha Morrow
Director of Support Teams

Unprecedented 3-tier Support Structure

Platform Panel Support

We designed our platform with a control panel that can control updates and changes to the majority of the website for instant support.

Daily Cloud Updates

We run a single cloud based platform. We deploy new features, enhancements, and fixes to our entire network of websites simultaneously.

3-Tier Level Support

Our support system is based on our 3-tier strategy. This is to ensure that support tickets are closed out in the fastest and most efficient way possible.

Tech Geniuses

Our team is composed of the smartest geniuses in the game to continuously cause disruptions in the industry with our cutting edge technology.

Same Day Support

We close 97% of our support tickets in the same business day which is unheard of in automotive. It pays to be the technology disruptor in the industry.

Highest Rated Support

Our team has a 5-star rating based on client testimonials and ratings directly through our support system after their tickets are resolved.

Technologies for the Modern Automotive Dealer

WE ARE THE

DISRUPTOR

DEALERVENOM.

Hours : Monday – Friday 9AM – 6PM
Address : 606 Liberty Ave Suite 500 Pittsburgh, PA 15222
Phone : 855.DLR.VENM  |  855.357.8366